Product Fulfilment

NPF was established to allow mail order marketers and online retailers to maximize their potential by outsourcing to an organisation which truly understands their specific needs. Since 2002, National Products Fulfilment has grown to be one of the most respected providers of mail order fulfilment services in Sydney.

We can professionally manage your:

• Continuity Programs
• Catalogue Programs
• DRTV Programs
• One Shot Promotions
• Subscription Offers

Once an order is entered into our system, it is imperative that it is handled with speed, accuracy and efficiency. What we do is to pick, pack and dispatch this order without mistakes in the fastest possible time. NPF will turn around your orders within 24 hours or less!! Our system tracks and reports on every single order from receipt to dispatch.

Our Fulfilment System:
NPF uses one of the worlds leading integrated e-commerce and order management system available for multi-channel businesses, with nearly 10,000 users worldwide. It provides a total order management, order import, and order processing automation solution for your business, whether you take orders online, by phone, over-the-counter or some combination of all three. Our system has all the bells and whistles that allow us to run your e-commerce order taking and order processing business.

We can manage Continuity, Catalogue, E-commerce, Mail Order & Retail business from the one system.

Our system has the ability to manage each of our clients as a separate company. We maintain separate inventory and customer information for each company while processing all orders from a single screen. Our order entry screens and order review screens can be tailored to the customers requirements so that information is captured accurately and efficiently.

Once an order has been entered or imported using the Order Import/Export feature, the order is processed. The order is then released and a packing slip/ invoice are printed in order to pick, pack, ship and bill it to your customer.

Customer Management:
One of the most important rules in business is knowing your customers. The more you know about your customers, the better you can sell to them! Every time a customer makes an online purchase, sends an email, requests a catalog, receives a mailing, or just calls in to chat, it's an opportunity to know your customer better, add new information, and build your business for the future. We record and track customer information "behind the scenes" while still providing the kind of high quality customer service that sets your business apart from your competition.

Order Entry & Import:
Our system allows us to easily key in or import customer orders in a most time sensitive manner. We are able to take customer details, check for stock availability, manage the payment process real time, calculate and quote on shipping costs without leaving the screen. Therefore giving your customer a pleasurable experience and saving you the cost of capturing the order.

Inventory Features:
Some of the other Inventory features of our computer system are as follows:

1. Ability to handle various Inventory Valuation Methods.
2. Forecast Product Purchasing:  enables you to forecast your inventory needs for an upcoming period of time based on your past sales of the product.
3. Various pricing levels, including discounts.
4. Scan & Receive Product: You can scan and receive products by scanning the barcode of the item, associate the received item with a purchase order number, select the bin that the item will be received and validate serial numbered items from multiple suppliers.
5. Reconcile Received Merchandise with Supplier Invoices: allows you to review the product received before updating inventory.
6. Import Inventory / Export Inventory: by selecting the file name and the file format for an import or export of inventory.
7. Re-Order points with Min/Max levels.
8. Management of composite “Kit” items.
9. Drop shipment handling.
10. Allows us to place pictures of the product for each SKU.

Accounting Features:
In any successful business, tracking and reporting the daily financial numbers is a demanding task. NPF will manage this process and provide you with the information required to import into your financial systems and keep your accountants happy.

Accounts Payable:
Every time you record delivery of a purchase order from a supplier, you automatically create a payables transaction in the A/P Journal. Our system gives you the ability to age payables to the maximum allowable date for any particular supplier. Just "point & click" to select invoices for payment, and print A/P checks.

Accounts Receivable:
Every time a customer order is entered, every time a payment is recorded from a customer, every time a refund or promotional credit is processed, our Journal File records the transaction. And, when you need to report on your A/R activity, our system provides the most comprehensive list of reports to fill the bill, including A/R Aging, Sales Listings, and A/R Journal Activity. And, for business-to-business users, our system lets you set up specific terms for each customer. You can also apply finance charges at month end and print statements..

Inventory Valuation:
For cost of goods calculations, our system keeps an up-to-date figure based on your choice of LIFO, FIFO, or a running average of all purchases for each stock item. And, with the Inventory Transaction and Cost Lot reports, you'll be able to track each and every change to your inventory quantities and value.

Sales Tax Reporting:
Our system gives you the most comprehensive sales tax reporting for your business. Setup and report tax rates at the country, state and municipal level. Establish as many five separate "tax classes" at any level to charge different tax rates or establish exempt status based on product type.

General Ledger Interface:
If you're like most businesses today, you probably already use one of several of the most popular PC general ledger accounting packages. We don't expect you to give up a system that is already working for your company (and something that your accountant really likes.) That's why our system lets you keep your existing accounting software by providing an interface to all of the popular software accounting packages available today.

1. Slash Costs!
   We can help you save up to 60% of your total costs when outsourcing your fulfilment! Getting access to high-quality fulfilment services at a cost-effective price is the biggest benefit that you can get while outsourcing.


2. Reduce Capital Expenditures!
   When you outsource your fulfilment, you don't have to invest in warehousing infrastructure or make unnecessary fixed investments. Outsourcing removes the burden of changing or maintaining infrastructure. Gives you a variable pricing option rather than fixed cost. Software and technology systems are always updating and developing so you’ll experience great savings from having to worry about staying updated.


3. Skyrocket profits!
   You will see a big increase in your bottom-line, after all expense profits.


4. Boosts Company Productivity and Morale!
   Increased productivity, efficiency, the level of quality work, increased morale, business performance, and innovation among staff may come because your team will all be focused on your core business instead of being stretched so thin with too many responsibilities.


5. Decrease Human Resource Costs!
   Hiring, training, taxes, workmen’s compensation are a few of the headaches you’ll at least be able to dramatically decrease by outsourcing with NPF, creating more profits for your company. Reduces your stress and frustrations of dealing with staffing issues, workers compensation, payroll tax, occupational health and safety, sick leave etc.


6. NPF’s Process Management Perfection.
   NPF earn our profits in many respects because we have standardized our internal processes. We have taken a chaotic competency to a mature, disciplined process of excellence which you, as our partner, benefit from.


7. Focus on Building Your Business!
   Transferring the fulfilment and warehousing requirements to NPF will allow your management team to concentrate on core processes and projects that have maximum priority such as growth or expanding into new markets.


8. Excellent Customer Service!
   Simply put, we give you a competitive edge and give your customers a great impression of your company thanks to NPF working behind-the-curtains to make you look good.


9. Swift & Accurate Distribution!
   Not only do we accurately distribute the right package to each and every customer, but with each new order that comes in we immediately respond with vigor to fill the order and get it shipped over 2 million times a year.


10. Take the Industry Lead!
    You will leave you competition in the dust and gain a better position in your market with National Product Fulfilment on your team.


11. Create Normalcy in a Volatile Business!
    Most companies face an increasingly tough task coping with the surge in delivery requirements during peak periods. Carrying the optimum number of staff is difficult and expensive. Let us mange this problem. We will always match your peak periods by allocating the perfect amount of manpower.


12. You Have Our 100% Money Back Guarantee!
    Never worry about packages being lost, stolen, or the wrong product being shipped. Let us worry about that because you have our 100% money back guarantee that in the unlikely event that anything is misplaced we’ll cover the cost with no question.