NPF was established to allow mail order marketers and online retailers to maximize their potential by outsourcing to an organisation which truly understands their specific needs. Since 2002, National Products Fulfilment has grown to be one of the most respected providers of mail order fulfilment services in Sydney.

We can professionally manage your:

• Continuity Programs
• Catalogue Programs
• DRTV Programs
• One Shot promotions
• Subscription Offers

Once an order is entered into our system, it is imperative that it is handled with speed, accuracy and efficiency. What we do is to pick, pack and dispatch this order without mistakes in the fastest possible time. NPF will turn around your orders within 24 hours or less!! Our system tracks and reports on every single order from receipt to dispatch. 

Our Fulfilment System:
NPF uses one of the worlds leading integrated e-commerce and order management system available for multi-channel businesses, with nearly 10,000 users worldwide. It provides a total order management, order import, and order processing automation solution for your business, whether you take orders online, by phone, over-the-counter or some combination of all three. Our system has all the bells and whistles that allow us to run your e-commerce order taking and order processing business.

We can manage Continuity, Catalogue, E-commerce, Mail Order & Retail business from the one system.

Our system has the ability to manage each of our clients as a separate company. We maintain separate inventory and customer information for each company while processing all orders from a single screen. Our order entry screens and order review screens can be tailored to the customers requirements so that information is captured accurately and efficiently.

Once an order has been entered or imported using the Order Import/Export feature, the order is processed. The order is then released and a packing slip/ invoice are printed in order to pick, pack, ship and bill it to your customer..

Customer Management:
One of the most important rules in business is knowing your customers. The more you know about your customers, the better you can sell to them! Every time a customer makes an online purchase, sends an email, requests a catalog, receives a mailing, or just calls in to chat, it's an opportunity to know your customer better, add new information, and build your business for the future. We record and track customer information "behind the scenes" while still providing the kind of high quality customer service that sets your business apart from your competition.

Order Entry & Import
Our system allows us to easily key in or import customer orders in a most time sensitive manner.  We are able to take customer details, check for stock availability, manage the payment process real time, calculate and quote on shipping costs without leaving the screen. Therefore giving your customer a pleasurable experience and saving you the cost of capturing the order.

Inventory Features:
Some of the other Inventory features of our computer system are as follows:

1. Ability to handle various Inventory Valuation Methods
2. Forecast Product Purchasing:  enables you to forecast your inventory needs for an upcoming period of time based on your past sales of the product.
3. Various pricing levels, including discounts
4. Scan & Receive Product: You can scan and receive products by scanning the barcode of the item, associate the received item with a purchase order number, select the bin that the item will be received and validate serial numbered items from multiple suppliers.
5. Reconcile Received Merchandise with Supplier Invoices: allows you to review the product received before updating inventory
6. Import Inventory / Export Inventory: by selecting the file name and the file format for an import or export of inventory. 
7. Re-Order points with Min/Max levels
8. Management of composite “Kit” items
9. Drop shipment handling
10. Allows us to place pictures of the product for each SKU

Accounting Features:
In any successful business, tracking and reporting the daily financial numbers is a demanding task. NPF will manage this process and provide you with the information required to import into your financial systems and keep your accountants happy.

Accounts Receivable
Every time a customer order is entered, every time a payment is recorded from a customer, every time a refund or promotional credit is processed, our Journal File records the transaction. And, when you need to report on your A/R activity, our system provides the most comprehensive list of reports to fill the bill, including A/R Aging, Sales Listings, and A/R Journal Activity. And, for business-to-business users, our system lets you set up specific terms for each customer. You can also apply finance charges at month end and print statements.

Accounts Payable
Every time you record delivery of a purchase order from a supplier, you automatically create a payables transaction in the A/P Journal. Our system gives you the ability to age payables to the maximum allowable date for any particular supplier. Just "point & click" to select invoices for payment, and print A/P checks.

Inventory Valuation
For cost of goods calculations, our system keeps an up-to-date figure based on your choice of LIFO, FIFO, or a running average of all purchases for each stock item. And, with the Inventory Transaction and Cost Lot reports, you'll be able to track each and every change to your inventory quantities and value.

Sales Tax Reporting
Our system gives you the most comprehensive sales tax reporting for your business. Setup and report tax rates at the country, state and municipal level. Establish as many five separate "tax classes" at any level to charge different tax rates or establish exempt status based on product type.

General Ledger Interface
If you're like most businesses today, you probably already use one of several of the most popular PC general ledger accounting packages. We don't expect you to give up a system that is already working for your company (and something that your accountant really likes.) That's why our system lets you keep your existing accounting software by providing an interface to all of the popular software accounting packages available today.